STORE POLICIES

T&C'S

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers.

These Terms and Conditions explain the rights you as a customer are entitled to. Please read these very carefully. You may have other rights granted by law and our Terms and Conditions do not affect these in any way

Specific details regarding pieces  made with prints handwriting or inclusions.

RETURNS

If we agree to a return, the item must be sent back to us within 30 days, in the same condition that you recieved it and in the original packaging with any literature and free items that may have been included.

We strongly suggest that items are sent via an insured and tracked service as we cannot be held responsible for the item until it is back in our studio.

All jewellery is custom made by hand, therefore there are no refunds or exchanges given for change of mind or differences in the design or the way in which the inclusions or additions have settled within the resin.  Please check all details listed with the item before placing your order. We reserve the right to judge our own quality and we do our absolute best to send out to you the highest quality pieces. Our items are however handmade, and it is normal to have micro airbubbles in resin, or small making marks on the metal.

If a piece of jewellery arrives damaged or broken, please contact us within 14 working days so that we can try to rectify this for you. Please note that we photograph items before they leave our studio for insurance purposes.

If there is an error on our part such as a spelling mistake on a customised piece we will replace the item for you. We cannot remake or refund without being in receipt of the original item. You can arrange returns via the Facebook messaging service or by emailing us within 14 business days.

 However, we will not be held responsible for the following: 

- If a product has been modified, changed or repaired by someone other than ourselves.

- Any faults or defects from wear and tear or lack of proper care and

cleaning.

- Any defects resulting from neglect, accidental damage or misuse

- Any irregularities in the settlement of inclusions within the resin. This includes any colour, glitters or shimmers.

Commissions:

 Please ensure that when placing an order for a commissioned piece that

you double check all details as mistakes cannot often be rectified once the

piece has started to be made. If you realise that you have made a mistake once

work has started, then we have the right to accept no liability for this and any costs

for the remaking will be incurred by the customer. However, we will do our very

best to work with you and help if we can. 

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Digital Items

No refund will be offered on digital purchases if you have received the digital files.

ADDITIONAL NOTES:

Each piece of jewellery is handcrafted using a wide range of materials. Sometimes it can be difficult to match size, colour and shape of the resin and fabrics/other materials exactly to those shown in the images on the website, so please allow for some small variations to the images shown.

SHIPPING 

Please note that items sent outside the UK may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility of the customer. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase. We cannot refund an order if it has been delayed or if you ahve received import duties.

Gift items will not be marked as such on customs forms and all custom forms will show correct product value.

PROMOTIONAL CODES

We may offer promotional codes when we feel necessary. Please note that only one promotional code can be used at any one time. We cannot refund any money if you have forgotten to use a discount code. Our product codes must not be shared or advertised publicly by another but ourselves. We reserve the right to refuse use of a promotion code.

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CHANGES TO YOUR ORDER

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If you have not yet posted your inclusions then you can make minor changes to your order, including colour changes or changing your ring size.
If your inclusions have arrived then unfortunately we cannot make any changes to your order.

CANCELLATION

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Once your inclusions have arrived we begin the process of creating your order. For this reason we cannot cancel your order once we have started this work. This includes if you want to cancel your order due to any delays in making your order.

If you have not yet sent us your inclusions and would like to cancel your order, please email.

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CONTACT INFORMATION

if you have any questions about our policies and Terms and conditions please email us at

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info@thesilvekeepsakecompany.co.uk

The following terms and conditions apply to all transactions that you make with The Silver Keepsake Company. The placement of an order indicates your acceptance of these terms and conditions and all of our policies.

 Please read them carefully and feel free to print a copy for future reference should you wish to. They are in compliance with Consumer Contract Rules and Regulations 2014 

These terms and conditions do not affect your statutory rights. To order goods you must be at least 18 years of age and accept delivery within the UK. I will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods

 All images, descriptive matter, specifications and advertising on the site is, as accurate a description of the goods, that is possible within a website.

Photos may be those of the stock or examples of what is available, therefore may not be an exact indication of the item you will be receiving. Each piece is handmade and therefore no 2 pieces will ever look exactly the same. 

Prices

The SIlver Keepsake Company reserves the right to change the price list, at any time.If pricing mistakes have been made these will be taken into consideration when orders are placed, and the correct amounts will be charged. 

Accuracy of Product Information

It is the intention of The SIlver Keepsake Company that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. I am entitled to make adjustments to the price due to an error or omission or if the price published for the goods is wrong, whether or not the order has been confirmed. I will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error, taxes or duty changes, I have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your PayPal account has already been charged and I cancel your order, and immediately issue a refund to PayPal account in the value of the incorrect price (including delivery charges).

Payment Methods

I accept all major credit and debit cards including Visa, Master card and Switch via PayPal. On the order you must provide me with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. I will ONLY ship to addresses provided to me through PayPal. Alternative addresses provided through a different manner will not be used for shipping as this invalidates the protection PayPal provide. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by Bank Transfer, although I cannot dispatch the goods until payment has been cleared which can take a couple of days.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. Each item is handmade to order. If I do not supply the goods for any reason I will not charge you for these and I will refund any money already paid for them. However, I will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

DELIVERY

All prices on the website are exclusive of delivery charges which will be added to the price of the products at the checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) may incur additional charges and may also experience delivery delays. ALL items will be sent special delivery postage through Royal Mail (as this is the only delivery type that covers jewellery ). Next Day is available at extra cost to the customer.

Delivery of products will normally be made within 6-8 weeks from clearance of payment.

I will try to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes beyond my control. Any dates I specify for the delivery of the goods are approximate only and I shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If I am temporarily out of stock, I will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and I will refund any money paid by you for the goods.

As soon as the goods have been delivered to your door you will be responsible for them. I will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. If there are any transit damage to the goods, shortages or incorrect goods supplied please notify me within 14 days. If you do not notify us of any issues within 14 days we can not accept liability. 

CLAIMS/REFUNDS/RETURNS

If goods arrive in a damaged condition it is your responsibility to inform me within 14 days from delivery. This will include sending photographic evidence for myself to inspect.

If there are any shortages it is your responsibility to notify me within 7 days from delivery.

It is your responsibility to notify me of any in-correct goods supplied within 14 days from delivery. Mistakes made on your part will not be refunded or replaced. Mistakes made by myself will either be refunded or replaced.

I will not accept liability for goods lost in transit unless I am notified within 14 days from the expected delivery date. As ALL mail is sent recorded i will check tracking information then refund 15 working  days after EDD if the item has still not been received. Any items that appear to have been signed for will no longer be my responsibility.

Personalized items cannot be returned and refunds or exchanges will not be granted unless for reasons set out in these conditions.

PLEASE CHECK SPELLINGS CAREFULLY.

All personalised items will be engraved with  the exact information that is provided to us by YOU. please always check this information is correct before completing an order.ANY MISTAKES MADE ON YOUR PART WILL NOT BE REPLACED OR REFUNDED FREE OF CHARGE. If we suspect and error or have a query we will  you to confirm before starting your order, if there is no reply after 5 days we will produce your piece with original information provided and then are not able to accept liability if details are incorrect.   

You can cancel your order as long as I haven’t started making it. If I have started, then no refund for the cancellation will be made. If special items had been purchased for your item but no work has begun, then the cost of these will be deducted from the refund. All orders Will be started 7 days after ordering and therefore no cancellations after this time.

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days (unless personalised or bespoke, See notes above) It is your responsibility to return any such items in original  condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded. If you wish to return any products, please contact me within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed me that you wish to cancel your order, your right to cancel will be revoked. When it comes to posting items, I endeavour to post with plenty of time for the items to be received before the date required, But once it leaves my possession the rest is up to Royal Mail. If it isnt received within 15 working days please let me know, I will check any tracking details to see what has happened the contact them regarding a claim, and also refund the cost. If the item is received after the expected date the i apologise but as it is out of my control there will be no refund for this occurrence.

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Please not that if orders are made but prints and inclusions are not recieved by us within 4 weeks of purchase and we do not have communication from you in that time we may cancel your order but not refund purchase price.

PLEASE NOTE THAT OUR JEWELLERY IS NOT INTENDED TO BE WORN OR PLAYED WITH BY CHILDREN. Anyone who allows our pieces to be used against this advice must accept full responsibility for their actions and any consequences that arise from them.